Fitness Vatika Refund Policy
1. Overview
At Fitness Vatika, customer satisfaction is our top priority. We strive to ensure that our products meet the highest standards of quality and performance. However, if you are not completely satisfied with your purchase, we are here to help.
2. Eligibility for Refunds
To be eligible for a refund, please ensure the following:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging, with all tags, labels, and accessories included.
- A receipt or proof of purchase is required to process the refund.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used supplements (including protein powders, vitamins, etc.)
- Perishable goods such as food or beverages.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
4. Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Email our customer support team at [email protected] or call us at 090310 12425 within 30 days of your purchase.
- Return Authorization: Once your refund request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
- Return will initiate within 3 to 5 days.
- Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection: Upon receipt of your returned item, we will inspect it and notify you of the status of your refund.
- Refund Approval: If your return is approved, a credit will be applied to your original method of payment within 7-10 business days.
7. Contact Information
For any questions or concerns regarding refunds, please contact us:
- Phone: 090310 12425
- Address: Sithla Asthan Chowk, Mirjanhat, Bhagalpur, Bihar 812002